I received a call today from Mr. Robert Curcio, general manager of the Midas shop that worked on my tailpipes and nine others. He was responding to my article and email about what happened when I brought my RV into the shop to replace the gas hoses and tailpipes.
There are two sides to every story and I will relate his. When he found out I had waited all day and into the night for the job to be finished, only to return the next day to replace the broken weld, he was furious. Mr. Curcio said he had problems with Rick on previous occasions related to the same issue: work was done poorly, necessitating the customer return the following day to have the work completed. He said Rick related well with the customers but his actions in the workplace were not up to standard.
Mr. Curcio said Rick was not terminated. When Mr. Curcio spoke with him about my problem specifically and confronted him, Rick's response was, "Well, if you don't like the way I work, why don't you just fire me?"
In the interest of fairness, both sides of the story have now been told.