Monday, July 16, 2007

Response from Midas

I received a call today from Mr. Robert Curcio, general manager of the Midas shop that worked on my tailpipes and nine others. He was responding to my article and email about what happened when I brought my RV into the shop to replace the gas hoses and tailpipes.

There are two sides to every story and I will relate his. When he found out I had waited all day and into the night for the job to be finished, only to return the next day to replace the broken weld, he was furious. Mr. Curcio said he had problems with Rick on previous occasions related to the same issue: work was done poorly, necessitating the customer return the following day to have the work completed. He said Rick related well with the customers but his actions in the workplace were not up to standard.

Mr. Curcio said Rick was not terminated. When Mr. Curcio spoke with him about my problem specifically and confronted him, Rick's response was, "Well, if you don't like the way I work, why don't you just fire me?"

In the interest of fairness, both sides of the story have now been told.


  1. Thanks for posting the follow-up. I, too, e-mailed Midas, but have not heard back. The manager's tale rings true, as the weld should not have broken.

  2. Hi Adrienne,

    It's Jason Angel here...Hope you made it safley to OR. A lot of us are wanting to know how the new coach is running after all of the work. Talk to you soon!


  3. Either way, I think in the long run I would give that Midas shop a very wide miss!
    Welds break. My dad was a welder, my uncle and so was my ex husband. Welds while good are still subject to breakage. The one thing that I can respect and recommend is my ex's welding ability. But his would break sometime too.
    So whether it was shoddy work or shoddy management? It's something that I certainly don't want to have to deal with.